Return & Refund
Last updated: 21 September 2026
Every Zartari saree is checked carefully before it leaves us. Because our sarees are handcrafted, please read this policy to understand how returns, exchanges, cancellations and refunds work.
1. About Handcrafted Sarees
Many of our sarees are handwoven or hand-finished. Small weaving irregularities, slight differences in motif placement or zari texture are a natural characteristic of handloom and add to the uniqueness of each piece. They are not defects.
2. Return Eligibility
• A return request must be raised within 2 days (48 hours) of receiving your order.
• Returns are accepted only if the saree you received is damaged, defective, or not the item you ordered.
• The saree must be unused, unwashed and in saleable condition, with all tags, original packaging and original folds intact.
• Once your request is approved, the saree must be shipped back within 7 working days of receipt.
3. How to Request a Return
• Contact us on WhatsApp at +91 95611 51515 or email Support@zartarisilks.com, or speak to our team at any of our Pune stores.
• Share your order number, and attach clear photos or your unboxing video showing the damage or defect.
• Ship the saree only after we approve your request.
• Write your name, order number and mobile number on the package and include the original invoice.
• Please use the courier arrangement we suggest to you, so your parcel can be tracked.
4. Non-Returnable Items
• Sarees on which Fall & Pico, finishing, blouse stitching, alteration or any other tailoring or customisation has been done. These are not eligible for return, exchange or cancellation.
• Made-to-order or specially sourced pieces, and items marked as “Final Sale” at the time of purchase.
• Sarees that have been worn, washed, perfumed or stained, or damaged due to improper care or misuse.
• Sarees returned without tags, packaging or original folds.
• Requests made after the 2-day window.
5. Colour, Handwork & Product Description
Weight, colour, handwork and size mentioned on our website are approximate. Screen resolution, device settings and lighting can make a colour look slightly different from the actual saree, and minor shade variation is normal. Returns or exchanges cannot be accepted solely on these grounds.
• Embellishments: Beads, sequins and fine handwork may occasionally come loose even with careful handling. Please keep this in mind when ordering.
• Descriptions: Our descriptions reflect the artistry of the weave. A difference in wording between the short and long description is not a ground for return.
6. Damaged or Tampered Parcels
Please record a continuous unboxing video when you open your parcel. If the packaging looks tampered with, damaged, or unsealed, do not discard it, and contact us within 48 hours with the video and photos.
7. Inspection & Quality Check
When the saree reaches us, our quality team will inspect it and approve or reject the return based on its condition. We reserve the right to decline a return that does not meet this policy.
8. Exchange, Credit Note or Refund
If your return is approved, we will offer one of the following:
• A replacement, or an exchange for another saree of equal value (you pay the difference for a higher-value saree).
• A credit note redeemable on a future purchase at zartari.in.
• If a replacement is not possible, a refund to your original payment method.
9. Return Shipping Charges
If the saree was damaged, defective or wrong, Zartari Silks bears the return shipping cost. Where a return is accepted for any other reason, the return shipping cost is borne by the customer.
10. Cancellation of Orders
• You can request cancellation before your order is dispatched by contacting us with your order number.
• Once Fall & Pico, finishing or blouse stitching has begun on your saree, the order cannot be cancelled.
• Once an order has been dispatched, the return conditions above apply.
11. Refunds
Approved refunds are processed within 5–7 business days after the returned saree passes our quality check, to the original payment method. For Cash on Delivery orders, refunds are made by bank transfer or UPI to the details you share. Your bank may take a few more days to show the credit.
12. Disputes & Governing Law
If you are unhappy with a decision on a cancellation, return or refund, please write to us first and we will make every reasonable effort to resolve it. This policy is governed by the laws of India, and any dispute is subject to the jurisdiction of the courts in Pune, Maharashtra. Our liability in any case is limited to the price paid for the product in question.