Payment policy

Last updated: 21 September 2026

1. Accepted Payment Methods

•     UPI

•     Credit and debit cards

•     Net banking

•     Wallets, where available at checkout

•     Cash on Delivery (COD), where available for your pin code and order value

The options available to you are shown at checkout.

2. Pricing

All prices are in Indian Rupees (INR). Prices are inclusive of applicable taxes including GST unless stated otherwise. Shipping is free within India. Any service charges, if applicable, are shown before you pay.

3. Secure Payments

Online payments are processed through secure, PCI-DSS compliant third-party payment gateways. Zartari Silks does not store your card, UPI PIN, or net banking credentials.

4. Payment Confirmation

Your order is confirmed only after successful payment (or COD confirmation). You will receive an order confirmation by email, SMS or WhatsApp.

5. Failed or Double Payments

If money was debited but your order was not confirmed, or you were charged twice, it is usually refunded automatically by your bank or gateway within 5–7 business days. If not, please contact us with your transaction details and we will help.

6. Cash on Delivery

•     COD may be limited to certain locations and order values.

•     We may call to confirm COD orders before dispatch. Unconfirmed orders may be cancelled.

•     Please keep the exact amount ready at delivery.

7. Order Verification & Cancellation

To protect you and us from fraud, we may verify high-value orders and reserve the right to cancel any order in case of suspected fraud, pricing errors, or stock unavailability. In such cases, any amount paid will be fully refunded.

8. Invoices

A GST-compliant invoice is shared with every order. Please contact us if you need your GSTIN mentioned on the invoice.

9. Refunds

Refunds are made to the original payment method, as described in our Returns & Refunds policy.